Product & Order
Q1: What information do I need to provide for vehicle selection?
A1: Core purchase needs (usage scenario, load requirement, quantity, target delivery time), vehicle usage region, and existing vehicle pain points (if any) to get tailored recommendations.
Q2: How to track the production/preparation progress?
A2: A dedicated consultant will follow up the whole process, actively synchronize key nodes (e.g., material arrival, vehicle offline, inspection pass) with photos/videos, and answer inquiries via phone or email at any time.
Q3: What is the delivery cycle?
A3: Spot models: 20-60 days (3-7 days preparation + shipping); regular ordered models: additional 30 working days for production; extended 3-10 days in peak seasons or special situations, with prior notice.
Payment
Q4: What payment methods are available?
A4: Regular options include T/T in advance and letter of credit (L/C) for most customers. Credit sales are exclusively available for high-quality and long-term cooperative customers upon application.
Q5: Besides the vehicle price, what other costs should I bear?
A5: Port fees, customs clearance fees, import taxes, domestic delivery fees after arrival, demurrage fees (if any), and additional costs for order changes (as agreed in the contract). Detailed breakdowns are provided in the quotation with no hidden costs.
Logistics & Shipping
Q6: How is vehicle transportation arranged?
A6: Customized land/sea shipping plans are provided, with whole-container transportation preferred. Vehicles are professionally fixed and protected. We book shipping space 7-15 working days in advance and provide complete customs clearance documents.
Q7: Is marine insurance mandatory for overseas orders?
A7: Yes, it is required to cover risks like natural disasters and accidents during long-distance shipping, protecting your property safety.