After-sales & Quality Assurance
Q8: What is the warranty policy for major brands?
A8: - SINOTRUK: 12 months/60,000km (highway trucks); 6 months/30,000km (off-highway vehicles);SHACMAN: 12-24 months (unlimited mileage) with 24/7 service hotline;FOTON: 5 years/200,000km (commercial vehicles); 8 years/80,000km for new energy three-electric systems;Used cars/stock vehicles: 3-12 months warranty for engine, gearbox, and chassis with special cases excluded from the warranty.
Q9: What is not covered by the warranty?
A9: Normal wear of consumables (brakes, filters, tires), damage from human error, improper use, non-original parts maintenance, and force majeure (natural disasters, wars, etc.).
Visiting China & Factories
Q10: How can I apply to visit China for factory inspections?
A10: We can assist you in applying for an M-type business visa. Provide your company registration certificate, passport (valid for over 6 months with blank pages), and planned visit time. We will issue an invitation letter. You can then submit applications online and complete visa procedures at the Chinese embassy/consulate.
Q11: Which Chinese factories can I visit, and how to apply?
A11: Available factories include SINOTRUK Jinan/Weifang factories, FOTON Beijing factory, Jining Used Car Preparation Factory, and Hebei Trailer Factory. Apply 7-15 working days in advance via your consultant, who will handle factory reservations, inform visiting rules, and accompany you during the visit (subject to factory management regulations).